We focus on the most important aspects of privacy including password security, personal identification security and website authentications. See below for an idea of what our reviewers investigate:

Usability

• Is the software easy to use?
• Is the interface clean and simple?
• Can a beginner user understand the icons and options easily?
• Can advanced features be modified quickly?

Installation

• How quickly did the product install?
• Is the user guided through the installation?
• Does the program install accessible shortcuts for the desktop?

Features

• Is there a virus protection component?
• Does the program detect and remove spyware?
• How safe are online transactions? Is there website authentication?
• Does the software monitor email and instant messages for potential threats?
• Are there updates?
• How frequent are they?
• Are updates automatically installed?
• Can a user schedule scans for viruses and spyware?

Customer Support

• What forms of support are offered?
• Is the support free or does it requre a fee?
• How accessible is the support? Is help available around the clock?
• How extensive are the FAQ sections?
• Was the support staff friendly and prompt?